At MindBoxx Technologies, a product of Faabit Designs Private Limited, we provide a seamless shipping experience for clients who opt for design and print services. This Shipping Policy applies to the physical delivery of products such as Business Cards, Catalogues, Branding Products, Banners, Neon Signages, Print Labels and Stickers, Packaging Designs and Prints, and other tangible items.
We aim to ensure that all deliveries are timely, secure, and meet the highest quality standards.
1. Shipping Availability
We currently offer shipping services within India. International shipping may be available on request, subject to additional charges and customs regulations.
2. Processing Time
Once your order is confirmed and payment is received, we will begin processing your order for printing and shipment.
- Design Approval: The design must be approved by the client before the printing process begins.
- Printing Time: Depending on the product type and quantity, printing may take between 3-10 business days.
- Processing Time: Orders are typically processed within 1-2 business days after printing is complete.
Note: Processing time may vary for custom or bulk orders.
3. Shipping Time
The shipping time depends on the delivery location and shipping method chosen. We partner with trusted courier services to ensure fast and reliable delivery.
- Standard Shipping: 5-7 business days.
- Express Shipping: 2-4 business days (available at an additional cost).
Please note that shipping times may vary based on your location and unforeseen circumstances like weather conditions, holidays, or courier delays.
4. Shipping Charges
Shipping charges depend on the product type, weight, and delivery location.
- Standard Shipping Charges: Applicable to all orders based on weight and destination.
- Free Shipping: Available for orders above a certain value. (Please contact us for details.)
- Express Shipping Charges: Additional charges apply for expedited shipping services.
Clients will be informed of the exact shipping charges during the order confirmation process.
5. Packaging and Handling
All products are carefully packed to ensure they reach you in pristine condition.
Our packaging process includes:
- Protective wrapping for fragile items like Neon Signages.
- Sturdy packaging for bulk items like Catalogues, Business Cards, and Banners.
- Labeling for easy identification and handling.
6. Delivery Address and Changes
It is the client’s responsibility to provide an accurate delivery address at the time of placing the order.
- If you need to change the delivery address after the order is placed, please contact us immediately.
- Address changes may not be possible once the order has been shipped.
7. Order Tracking
Once your order is shipped, we will provide you with a tracking number and courier details to monitor the shipment status.
You can track your order on the courier’s website using the provided tracking number.
8. Shipping Restrictions
Certain products may have shipping restrictions based on size, weight, or fragility.
For example:
- Neon Signages may have shipping restrictions due to their fragile nature.
- Bulk Orders may require specialized shipping arrangements.
We will inform you of any restrictions before confirming your order.
9. Damaged or Lost Shipments
We take every precaution to ensure your products are delivered safely. However, if your order is damaged or lost in transit, please notify us within 48 hours of receiving the package.
In Case of Damaged Shipments:
- Share photos of the damaged package and product.
- We will assess the damage and either offer a replacement or refund, depending on the situation.
In Case of Lost Shipments:
- If your package is lost in transit, we will work with our courier partners to locate it.
- If the package cannot be found, we will offer a replacement or refund.
10. Return and Refund Policy
Due to the custom nature of our design and print services, returns are not accepted unless the product is damaged or defective upon delivery.
For any issues with your order, please contact our support team at:
- Email: sales@mindboxx.in
- Phone: +919101160665
11. International Shipping
For clients outside India, international shipping is available on request.
Please note:
- Customs Duties and Taxes: Clients are responsible for any customs duties, taxes, or fees required by their country’s customs authorities.
- Shipping Time: International orders may take longer to deliver, depending on the destination.
12. Customer Support
For any shipping-related inquiries, you can reach out to our support team.
Contact Details:
Faabit Designs Private Limited
Brand Name: MindBoxx Technologies
- Email: admin@mindboxx.in
- Phone: +919101160665
- Address: Guwahati, Assam, India
We at MindBoxx Technologies are dedicated to delivering high-quality printed products with a smooth shipping experience. Your satisfaction is our priority!